RTM CEO Tony Mirchandani was invited to speak at Zweig Group’s Hot Firm Conference this week. While at the conference, Mirchandani also accepted RTM’s awards for being named to Zweig Group’s Hot Firms and Best Firms to Work For.
Mirchandani’s breakout session focused on the topic: The Challenges of Integrating Multiple Cultures Into One. The presentation discussed RTM’s growth success and the importance of aligning cultures when integrating new team members. By explaining pre- and post-acquisition growth culture, Mirchandani demonstrated the lessons he has learned from growing organically and strategically while continuing to cultivate his company’s culture.
Here are the top 3 highlights from Mirchandani’s breakout session:
- The reality of a merger or acquisition is it takes time to be a unit again. There is a massive psychological impact that happens to employees and owners during an acquisition. You have just added another entity to your team, and the office will change. The owner is no longer independent and must start making decisions as a team, while employees have a new boss to learn and understand.
- There is no such thing as over-communicating. When you expand, communication can get lost. You must take the time to update people on the events at each office, so employees stay informed.
- Culture will make or break all professional service firms. You can influence culture, but you cannot control it. As you grow, your culture will change with every new organization and people. You must make your culture become its own entity and it must create its own momentum.